COVID-19 UPDATE: ARS will continue with our published hours of operation at nearly all locations. For more information VIEW OUR LATEST NOTICE or to check the status of the branch closest to you: VIEW OUR LOCATIONS.
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ARS Product & Technical Support

As a part of our commitment to excellent service, ARS offers in-house HVAC and refrigeration support specialists available from 7:30 a.m. to 5:00 p.m., Monday to Friday. They provide both phone and text support and are happy to answer your questions regarding the application, installation, operation, service and troubleshooting of American Standard, Mitsubishi and other top HVAC brands.

For general questions not related to specific products and/or brands, please contact your local branch.


support copeland

Our Copeland Certified Technical Specialists receive in-depth training on real system applications including interaction with compressors. They're equipped to help technicians in quickly solving problems and system issues.

Arizona, Northern California and Southern California
Derek Handford, dhandford@arsnet.com, (602) 243-2792 ext 224
New Mexico and El Paso, TX
Doug Warren, dwarren@arsnet.com, (505) 881-2951
Virginia
James Catherines, jcatherines@arsnet.com, (757) 853-7441

Arizona, Northern California and Southern California
Derek Handford
dhandford@arsnet.com
(602) 243-2792 ext 224

New Mexico and El Paso, TX
Doug Warren
dwarren@arsnet.com
(505) 881-2951

Virginia
James Catherines
jcatherines@arsnet.com
(757) 853-7441


support california virginia hvac

The ARS Russell By Rheem Team has knowledgeable branch employees with decades of experience serving the industry. This vast background enables us to provide contractors with excellent technical and application support so you can complete jobs in a swift and efficient manner. Our team receives in-depth training on real system applications and are equipped to help technicians with all their HVAC support needs.

Email Support: hvacgroup@arsnet.com
Phone Support: (602) 243-2792 ext 41
Text Support: (602) 243-1572

Email Support: hvacgroup@arsnet.com
Phone Support: (602) 243-2792 ext 41
Text Support: (602) 243-1572


support mitsubishi

ARS provides product and technical support for Mitsubishi Ductless Air Conditioning products.

Email Support: hvacgroup@arsnet.com
Phone Support: (602) 243-2792 ext 41
Text Support: (602) 243-1572

Email Support: hvacgroup@arsnet.com
Phone Support: (602) 243-2792 ext 41
Text Support: (602) 243-1572


support american standard

ARS Provides product and technical support for American Standard Air Conditioning products.

Email Support: amstd@arsnet.com
Phone Support: (602) 243-2792 ext 41
Text Support: (602) 243-1572

Email Support: amstd@arsnet.com
Phone Support: (602) 243-2792 ext 41
Text Support: (602) 243-1572